Privacy and data protection

Tru Life GmbH, is the operator of the websites www.trulife.ch and therefore responsible for the collection, processing and use of your personal data and the compatibility of the data processing with the applicable data protection law.

Your trust is important to us, which is why we take the subject of data protection seriously and ensure appropriate security. It goes without saying that we comply with the legal provisions of the Federal Data Protection Act (DSG), the Ordinance to the Federal Data Protection Act (VDSG), the Telecommunications Act (TCA) and any other applicable data protection provisions of Swiss or EU law, in particular the Basic Data Protection Ordinance (DSGVO).

What data do we collect?

When surfing without registration, we do not collect any personal data, but only use a cookie for the so-called session ID.

If you register as a customer, we collect data through the registration forms you fill out, including your name, your address including telephone and e-mail, details of the payment method you wish to use and details of your order. The cookies are only used for the history of the last viewed products and the products in the shopping cart.

Why do we collect your data?

We collect and process your data to maintain our business relationship with you, to provide you with the best possible service, to give you convenient access to our products and services and to offer you the widest possible range of services in processing your order, from ordering to payment.

We proceed according to the principle of data economy and data avoidance, i.e. we collect and use only as much data as is absolutely necessary to process your order and communicate with you, provided you have given your consent.

This also includes, for example, all data that we have to process in our accounting department in accordance with legal regulations.

Use of your personal data

The personal data provided by you for the purpose of ordering goods (e.g. name, address, payment data) are used by us exclusively for the fulfilment and processing of the contract. As far as the ordered goods are delivered on behalf of companies acting on our behalf or are taken back in case of a return, these companies will be informed of your data as far as this is necessary for the delivery or return of the goods.

No personal data (e.g. e-mail address, name, profiles, etc.) will be passed on to third parties unless it is absolutely necessary in direct or indirect connection with the production, delivery or payment of the goods.

If you have agreed, we will use your data to inform you about new products and other novelties in the future. You can revoke your consent at any time.

When do we pass on your data?

Sometimes we may be forced to disclose your data due to legal regulations or legal processes. We may also disclose information about you if we believe that this is in the public interest, for example in the event of proven misuse or credit card fraud.

Credit check

We are entitled to transfer the personal data for the purpose of credit assessment and monitoring creditworthiness within the framework of a data exchange.

How do we protect your data?

We have organisational and technical measures in place to reliably protect the data we receive from you. We urge you to take all possible precautions yourself to protect your data while you are working on the Internet. Make it a habit to change your password frequently. It is best to use a combination of letters and numbers and make sure you use a secure, SSL-enabled browser to surf the Internet.

On all websites where personal information is provided, such as the shopping cart and account areas, we will use the industry standard SSL (Secure Sockets Layer) to encrypt your information. Therefore, if you wish to shop with us, you must use an SSL-enabled browser. This ensures the confidentiality of your data and your payment details for transactions over the Internet.

The content of this website (pictures, texts and videos) may be used and applied by us after consultation with the owners.

Contact person for data protection

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as revocation of consents granted, please contact us here.